Thank you for making the personal and public commitment to transform the human experience in healthcare. The following resources will assist in aligning your words and actions to move this cause forward for all patients, the healthcare workforce and the communities we serve.
We are called to lead courageously with the understanding that we are, first and foremost, human beings caring for human beings. In answering this call, we commit to:
Acknowledge and dismantle systemic racism and prejudice, tackle disparities and provide the highest-quality, most equitable care possible.
Understand and act on the needs and vulnerabilities of the healthcare workforce to honor their commitment and reaffirm and reenergize their purpose.
Recognize and maintain a focus on what matters most to patients, their family members and care partners to ensure unparalleled care and a commitment to health and well-being.
Collaborate through shared learning within and between organizations, systems and the broader healthcare continuum to forge a bold new path to a more human-centered, equitable and effective healthcare system.
To Care is Human: The Factors Influencing Human Experience in Healthcare Today
Reexamining “Defining Patient Experience”: The human experience in healthcare
